Terms of Service
Last Updated: November 6, 2026
Welcome to Chicooy.
This website, https://chicooy.com/, is operated by Nanjing Kairui Human Resources Co., Ltd.
Throughout this website, the terms "Chicooy," "we," "us," and "our" refer to the store and its operating business.
By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.
1. General Conditions
You agree to use this website only for lawful purposes.
You must not engage in fraudulent activities, interfere with website security, attempt unauthorized access to accounts or systems, or misuse protected website content.
2. Products and Descriptions
Chicooy offers kitchen cleaning products, household cleaning tools, and related home care accessories.
We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, dimensions, and pricing.
Actual product appearance may vary slightly due to screen settings, lighting, and manufacturing variations.
Please review product details and instructions before ordering.
3. Product Safety and Proper Use
Customers should use cleaning products and accessories according to their intended purposes and any product-specific instructions.
Please follow applicable safety warnings, material compatibility guidance, and care instructions.
Keep cleaning equipment and potentially hazardous materials out of reach of children and pets where appropriate.
Do not mix cleaning substances unless their manufacturer expressly confirms that doing so is safe.
These instructions do not replace applicable product safety obligations or statutory consumer rights.
4. Pricing and Payment
Product prices are displayed in the currency shown on our website.
Applicable shipping charges, taxes, and other disclosed fees will be displayed during checkout before payment.
Orders are subject to successful payment authorization and acceptance.
We accept the payment methods displayed at checkout.
5. Orders and Availability
Product availability may change.
If an order cannot be fulfilled after payment, we will notify the customer and arrange an appropriate refund.
We may investigate or reject orders involving suspected fraud, payment errors, or other legitimate circumstances permitted by law.
6. Shipping and Delivery
Chicooy offers worldwide shipping to eligible destinations available at checkout.
Our standard shipping rates are:
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Orders below USD $69: USD $5.90 per order.
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Orders of USD $69 or more: Free standard shipping.
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated shipping transit time is 7–15 business days after dispatch.
Including order processing, estimated delivery generally takes 8–18 business days.
Delivery times may vary depending on destination, customs clearance, and carrier operations.
Chicooy is responsible for applicable import duties and import taxes associated with customer orders.
Please review our Shipping Information page for complete details.
7. Returns and Refunds
Chicooy accepts eligible return requests within 30 calendar days after delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect items, we will arrange an appropriate remedy at no additional cost to the customer.
Please review our Return & Exchange Policy for further information.
8. Intellectual Property
Original website content, including photographs, graphics, logos, text, and design elements, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, or commercially exploit protected materials without authorization from the applicable rights holder.
9. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, and other operations.
Third-party providers may maintain their own terms and privacy policies.
10. Privacy
Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.
Please review our Privacy Policy and Your Privacy Choices page for additional information.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate information and a functional website.
Temporary interruptions or technical errors may occur.
To the extent permitted by applicable law, Chicooy and its operating business shall not be liable for indirect or consequential losses arising from use of the website.
Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be restricted.
12. Governing Law
These Terms shall generally be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-law rules, to the extent permitted by applicable law.
Nothing in this provision shall deprive consumers of mandatory rights or protections available under the laws applicable in their place of residence.
Disputes shall be handled according to applicable jurisdictional and consumer protection rules.
13. Changes to These Terms
We may update these Terms from time to time.
Updated terms will be published on this website with a revised effective date.
Changes will not retrospectively remove rights already acquired by customers under applicable law.
14. Contact Information
Store Name: Chicooy
Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.
Business Address:
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Email: service@chicooy.com
Phone: +86 18226667196
Website: https://chicooy.com/