Privacy Policy

This Privacy Policy explains how Nanjing Kairui Human Resources Co., Ltd., operating Chicooy at https://chicooy.com/ ("Chicooy," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information.

1. Information We Collect

Depending on how customers interact with our website, we may collect:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Purchased products, transaction details, order numbers, delivery information, and purchase history.
Payment Information: Payment status, transaction references, and information necessary for refunds and disputes. Payment card information is processed through providers enabled at checkout.
Technical Information: IP addresses, browser types, device information, website usage data, and cookie identifiers where relevant technologies are enabled.
Customer Support Information: Messages, return requests, refund inquiries, and information provided to resolve issues.
Marketing Preferences: Email subscriptions and available privacy preferences.

2. How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping and delivery.
Provide customer support.
Handle returns, exchanges, and refunds.
Maintain website functionality and security.
Prevent fraud and investigate security incidents.
Improve our shopping experience.
Send marketing communications where permitted by law.
Measure advertising performance where enabled and legally permitted.
Meet applicable legal, tax, and accounting obligations.

Where applicable privacy laws require a lawful basis, the basis depends on the processing activity and may include contract performance, legal obligations, legitimate interests, or consent.

3. Payment Processing

Payments are processed through the payment providers available at checkout.

These providers may process payment-related information under their own privacy and security practices.

Please do not send full payment card numbers or security codes through customer service emails.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Shopping cart and checkout operations.
Website security.
Customer preferences.
Analytics and performance measurement.
Advertising tracking and personalization where enabled.

Some technologies may be operated by third-party providers.

Where required by applicable law, non-essential tracking technologies will be used only after obtaining the necessary consent.

Customers may manage available preferences through website privacy controls or browser settings.

Please review our Your Privacy Choices page for additional information.

5. Sharing Personal Information

We may share necessary personal information with:

E-commerce platform and hosting providers.
Payment processors.
Shipping and logistics partners.
Fulfillment and return-processing providers.
Customer service providers.
Analytics and advertising providers, where enabled.
Professional advisers and legally authorized authorities.

We may disclose information where required by law or in connection with a legitimate business transaction.

6. International Data Transfers

Chicooy is operated by a business based in China and may serve customers internationally.

Depending on actual operational arrangements, personal information may be processed or accessed in China and other countries where our service providers operate.

Where applicable law requires safeguards for international transfers, we will use appropriate lawful mechanisms.

7. Data Retention

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, returns, fraud prevention, payment disputes, and legal compliance.

When information is no longer needed, we will delete or anonymize it where appropriate, unless retention is required by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no online transmission or electronic storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Access personal information.
Correct inaccurate information.
Request deletion of eligible information.
Request a copy of your information.
Restrict or object to certain processing activities.
Withdraw consent where applicable.
Opt out of certain targeted advertising activities or data disclosures.
Submit a complaint to an appropriate data protection authority.

To submit a request, email service@chicooy.com with "Privacy Request" in the subject line.

We may request reasonable identity verification and will respond within applicable legal timeframes.

10. Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting our support team.

Necessary order-related communications may still be sent.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

12. Third-Party Websites

Our website may link to independently operated third-party websites or services.

These services may maintain their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy as our operations or legal requirements change.

Updated versions will be published with a revised effective date.

14. Contact Information

Chicooy

Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.

Business Address:

Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China

Email: service@chicooy.com

Phone: +86 18226667196

Website: https://chicooy.com/